Tag: #customercare

• Service Providers… and their Other Side

  

  The experience that I have garnered over the last 10 months as an Independent Consultant for Pharma Global Capability Centres (GCCs) & Service Providers has not only given me a lot of insights into the thought process that goes behind establishing GCCs in India but also the other side of Service Providers which, like the…

  theothersidebyaparna

  July 5, 2024

  Long Reads

  #business, #corporate, #corporateblogger, #corporateculture, #corporatelife, #corporateworld, #customercare, #serviceproviders, #theothersidebyaparna, #workculture

• The Other Side of Customer Service

  

  I remember when I was transitioning a Medical Underwriting function from a large US based Life Insurance company to India, the first thing that I was told is that each application has to be processed as if you are processing it for your mother. A few years later when I was transitioning a Supply Chain…

  theothersidebyaparna

  November 11, 2023

  Short Reads

  #corporateculture, #corporateworld, #customercare, #customerservice, #theothersidebyaparna