Tag: #management
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Speaking up! … has Another Side

Whenever there is a mishap or accident on the road, have you noticed that no matter whose fault it is, the driver of the bigger vehicle always gets beaten up? If a pedestrian is crossing the road even when there is heavy influx of traffic, without paying any heed to passing vehicles, if a person…
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The Other Side of Creating a Culture of Accountability

Creating a culture of Accountability in the Business Process Outsourcing industry is best done when you build a strong foundation for your business during the early days of transition. This requires a paradigm shift in the thought process with the onus on the customer rather than the service provider to ensure that the relationship between…
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The Other Side of Leadership

When I got into a leadership role for the first time way back in May 2004, I was a wannabe tigress. Reality quickly turned me into a scaredy cat. Circumstances made me a conniving fox. Ambition had me soaring like a fierce falcon. For the ones who put their trust in me, I was a…
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The Other Side of a Support System

When designing businesses/processes the fundamental question that we need to ask ourselves is which is the entity adding actual value? And many a time that question cannot be answered easily because the true value adders are hidden deep inside corporate layers of what ideally constitute a “support system”. To deep dive into the core, we need to…