-
The Other Side of a 70-hour Work Week

Sometime during the early 2000s when I had just embarked on my career journey with the International Service Sector, I was volunteering for a music concert in Bengaluru – an event that was being sponsored by some of the most prestigious MNCs of those times. My work mainly involved distributing pamphlets during the week leading…
-
The Other Side of Global Capability Centres

Over the years, the international service sector has seen progressive growth. Starting with the outsourcing of transactional backend work and steadily evolving to handle activities of increasing complexity through BPOs, KPOs through Service Integrators / Providers, and GCCs or Global Capability Centres running their own captive centres, India has become a hub of choice considering…
-
The Other Side of my Sports Life

People who know me well also know that I am not much into sports. The only games that I play are running for dear life and hanging in there. But nevertheless, from whatever little sporting activity I have been involved in – badminton, chess, cricket, paragliding, skipping, swimming, snorkeling, rafting, rappelling, running, table tennis, walking,…
-
The Other Side of Community Dogs

It’s more than a decade now since I, along with my sister, started feeding community dogs. It all started with one – Mystique (Mishtu in short) – who mysteriously disappeared one fine day; but what stayed with us was the phenomenal feeling of inner peace that comes out of spreading selfless love amongst these voiceless…
-
The Other Side of Customer Service

I remember when I was transitioning a Medical Underwriting function from a large US based Life Insurance company to India, the first thing that I was told is that each application has to be processed as if you are processing it for your mother. A few years later when I was transitioning a Supply Chain…




